Shipment tracking platform

Seven separate systems, each with a different definition of the word "delivered". Half of customer service's time went to one question: where is my shipment?

One definition of a shipment's lifecycle, and an event layer translating the seven systems into it — without replacing any of them.

−64% in "where is my shipment?" calls within three months.

An eleven-year-old payments core that closed for four hours every night to settle, and that nobody dared change.

A staged migration behind a switch: every transaction ran through both systems and was compared, until the new one became the record.

Zero minutes of planned downtime, from four hours a night.

Fourteen clinics and a paper appointment book. A third of appointments were missed, and nobody knew why.

One scheduling engine that reads each clinic's real capacity, and a reminder sent when the patient answers rather than when it suits us.

−38% in missed appointments within one quarter.