Healthcare
Fourteen clinics and a paper appointment book. A third of appointments were missed, and nobody knew why.
One scheduling engine that reads each clinic's real capacity, and a reminder sent when the patient answers rather than when it suits us.
−38% in missed appointments within one quarter.
CLIENT
They did not sell us features. They sold us boundaries, and that saved us a full year.
They were the only ones who told us a feature was not worth building — and then showed us why.
MORE WORK
An audience of players scattered across chat groups and forums, with no single place the community itself owned.
A full community platform: accounts, player profiles, content, and a gamification loop that rewards taking part rather than showing up.
The platform runs in production and the community operates it themselves.
Seven separate systems, each with a different definition of the word "delivered". Half of customer service's time went to one question: where is my shipment?
One definition of a shipment's lifecycle, and an event layer translating the seven systems into it — without replacing any of them.
−64% in "where is my shipment?" calls within three months.
Repeat questions about orders and stock reaching the team by hand, each answer needing someone to open Odoo and read a screen.
A chatbot wired straight into Odoo: it reads the real state and answers from it, and hands over to a person when it does not know.
Repeat questions are answered without opening the system, and the rest reaches the team with its context.
An eleven-year-old payments core that closed for four hours every night to settle, and that nobody dared change.
A staged migration behind a switch: every transaction ran through both systems and was compared, until the new one became the record.
Zero minutes of planned downtime, from four hours a night.
Marketing teams writing the same message ten ways for ten channels, each one drifting a little from the brand's voice.
A product that holds the brand voice as a standing model and generates per channel from it, so drift is measured rather than noticed.
A live product, used by marketing teams across their channels.
Fourteen clinics and a paper appointment book. A third of appointments were missed, and nobody knew why.
One scheduling engine that reads each clinic's real capacity, and a reminder sent when the patient answers rather than when it suits us.
−38% in missed appointments within one quarter.
Suppliers waiting ninety days to collect an approved invoice, and a buyer with no reason to pay sooner.
A financing system that sits between them: an approved invoice becomes a fundable asset, with a written trail per movement and automatic reconciliation.
It runs in production. The client is under non-disclosure, so we name neither them nor their figures.
One free hour, and you leave with a scope, a cost range and a timeline.
